Support
Contact BAPE Shorts
Questions about sizes, shipping, or returns? Our team is here to help.
Email
[email protected]
Hours (EST)
Mon–Fri 9–6 • Sat 10–4 • Sun Closed
Visit
847 Madison Avenue, New York, NY
Send us a message
We typically reply within 1 business day. For order-specific issues, include your order number for faster support.
Frequently asked questions
How quickly will you respond?
We respond within one business day. During peak drops, allow up to 48 hours.
Can I change or cancel my order?
If your order hasn’t shipped, contact us immediately with your order number. We’ll try to update or cancel before fulfillment locks in.
What’s the return policy?
Returns are accepted within the window shown on the product page, in original condition with all packaging and our security seal intact. See our
Refund & Returns policy.
Are your BAPE shorts authentic?
Yes—each pair is authenticated via labels, prints, construction, and source checks. We attach a tamper-evident ID matching the listing photos.
Which size should I choose?
Use our garment measurements (waist flat/stretched, rise, inseam, leg opening). Mesh runs flexible; twill and denim fit more exact at the waist.