Refund & Returns Policy

Return Window

- Returns accepted within 14 days of delivery (based on carrier proof of delivery). - Exchanges requested within 14 days of delivery, subject to availability. - A clear returns window also appears on each product page.

Eligibility & Condition

- Item must be in original, unworn and unwashed condition. - All original packaging, tags, accessories, and our tamper-evident security seal must be intact and attached. - Any signs of wear (odors, makeup, pet hair, stretching, washing) may lead to denial or partial refund. - Footwear-style items or lined mesh must include the original dust bag or inner packaging if supplied.

Non-Returnable Items

- Final sale or marked “Non-Returnable” at checkout. - Gift cards. - Underwear and swim liners once the hygiene seal is removed. - Custom-altered items. - Items missing our security seal or authenticity tag.

How to Start a Return

1. Request: Visit our Contact page or email [email protected] with your order number, reason, and photos if applicable.
2. Approval & RMA: We’ll confirm eligibility and send a Return Merchandise Authorization (RMA) and instructions.
3. Pack Securely: Place the item in original packaging with all materials and the RMA inside. Keep the security seal intact.
4. Ship: Use a trackable service. You’re responsible for loss until the package is scanned delivered.

Tip: Keep your receipt and tracking number until your refund is issued.

Return Shipping & Fees

- Original shipping fees are non-refundable unless we shipped the wrong item or the item arrived defective. - Return shipping is the buyer’s responsibility unless otherwise stated in your RMA. - A reasonable restocking fee may apply if components are missing or repackaging is required (we’ll notify you before processing).

Refunds

- Once received and inspected, refunds are issued to your original payment method within 5–10 business days. - Your bank or card issuer may take additional time to post the credit. - If the return doesn’t meet eligibility criteria, we’ll contact you with options (return to you, partial refund, or store credit).

Exchanges

- Exchanges depend on stock availability at the time we receive your return. - To secure a specific item/size, you may place a new order and process the original as a standard return.

Defective, Damaged, or Incorrect Items

- Contact us within 7 days of delivery with photos of the issue and packaging. - Keep all packaging until your claim is resolved. - We’ll provide a prepaid label if confirmed defective or incorrect.

International Returns

- Mark your shipment “Return to Sender – Merchandise Return.” You’re responsible for duties/taxes charged on return shipments due to improper declaration. - Refunds are issued in USD; currency conversion differences and bank fees are not covered.

Pre-orders & Special Releases

- Pre-order cancellations are allowed before shipment unless specified otherwise on the product page. - For highly limited releases, all sales may be final; see product page notes.

Gifts & Store Credit

- Gift returns are eligible for store credit to the original purchaser or, upon request, to a new recipient account after verification.

Authentication & Security Seal

Every item is authenticated before listing. We attach a tamper-evident ID that must match your listing photos. For returns, this seal must be intact and unaltered.

Holiday & Extended Returns

Orders placed between November 15 and December 31 qualify for extended returns through January 15 of the following year, provided all standard eligibility criteria are met.

Need Help?

Email: [email protected]

Address for returns (when authorized): 847 Madison Avenue, New York, NY 10065, United States. Please do not ship returns without an RMA.