How long does it take to ship my order?

Orders typically process in 1–2 business days. U.S. standard delivery is usually 3–6 business days after dispatch. Express options are 1–3 business days in most major metros. International delivery varies by region and carrier.

Which carriers do you use?

We ship with USPS, UPS, and FedEx within the U.S., and DHL Express, UPS, or FedEx for international shipments depending on destination and service level.

Do you charge customs or import duties?

International shipments may be subject to customs, duties, and taxes (DDU/Delivered Duties Unpaid). These charges are the recipient’s responsibility and are not included at checkout unless otherwise stated.

Can I change my shipping address after placing an order?

If your order has not shipped, contact support@reginaldkapp.org as soon as possible. We cannot modify addresses once a label has been created or the package has been handed to the carrier.

Do you require a signature on delivery?

Orders valued over $400 may require an adult signature at delivery for security. If you need to waive or add a signature requirement, contact us before your order ships.

Shipping Information

Clear delivery timelines, tracked shipping, and secure packaging for every order.

Fast Processing

Orders ship in 1–2 business days. Cutoff: 2:00 PM EST.

Global Delivery

We ship worldwide with reliable carriers and end-to-end tracking.

Secure & Tracked

Order protection, optional signature, and tamper-evident packaging.

Rates & Delivery Times

Transit times are estimates in business days and begin once your order ships. Processing typically takes 1–2 business days.

United States

- Standard: 3–6 business days; $10 flat. Free over $150. - Express: 1–3 business days; from $25. - Carriers: USPS, UPS, or FedEx (best method).

Canada

- Standard: 4–8 business days; from $18. - Express: 2–4 business days; from $32. - Duties/Taxes: Collected on delivery unless shown at checkout.

UK & European Union

- Standard: 5–10 business days; from $25. - Express: 2–5 business days; from $38. - Duties/Taxes: DDU (unpaid) unless specified at checkout.

Australia & New Zealand

- Standard: 6–12 business days; from $28. - Express: 3–6 business days; from $42. - Carrier: DHL Express or equivalent.

Asia & Middle East

- Standard: 6–12 business days; from $28. - Express: 3–7 business days; from $45. - Duties/Taxes: May apply on import.

Latin America & Other Regions

- Standard: 7–14 business days; from $30. - Express: 4–8 business days; from $48. - Availability varies by destination.

Note: Rates shown are typical starting rates and may vary at checkout by weight, value, and destination.

Estimate Your Delivery Date

Choose your region and service to get an estimated arrival window. We’ll add processing time automatically.

Policy Details

Processing & Cutoff

Orders placed by 2:00 PM EST on business days typically ship the same or next business day. Orders placed after the cutoff or on weekends/holidays ship the next business day.

Tracking & Updates

You’ll receive a shipping confirmation email with a tracking link as soon as your order departs. Tracking may take up to 24 hours to activate.

Carriers

We ship via USPS, UPS, and FedEx within the U.S., and DHL Express, UPS, or FedEx internationally. The optimal carrier is selected based on speed, reliability, and address type.

Address Changes

If your order hasn’t shipped, email [email protected] immediately. We can’t modify addresses once a label is created or a package is in transit.

Signature on Delivery

Orders over $400 may require an adult signature upon delivery. Contact us before shipment if you need to request or waive a signature (availability varies by carrier and destination).

P.O. Boxes & APO/FPO

We can ship to U.S. P.O. Boxes and APO/FPO via USPS services. Express options and oversized items may be unavailable for these addresses.

International Duties & Taxes

International orders may be subject to customs duties, taxes, and fees on arrival (DDU). These charges are the recipient’s responsibility and are not included at checkout unless specified.

Failed Delivery & Returns to Sender

If an order is returned due to an incorrect address, refusal, or unclaimed status, we’ll contact you to reship (additional postage may apply) or issue a refund minus shipping costs.

Lost or Damaged Packages

Report lost or damaged shipments within 7 days of the carrier’s delivery scan. We’ll assist with a carrier investigation and next steps. Save all packaging and contents for claims.

Split Shipments

To ship your order as quickly as possible, items may ship separately at no extra cost. You’ll receive separate tracking numbers for each parcel.

Pre‑Orders & Backorders

Estimated ship windows appear on product pages. Orders containing pre‑order items may wait to ship complete or ship separately depending on availability.

Packaging

We use protective, recyclable materials. Garments are bagged and boxed or mailed in heavy‑duty mailers to preserve condition and print quality.

Shipping FAQ

When will I receive my tracking number?

Tracking is issued automatically when your label is created and the parcel is handed off. Please allow up to 24 hours for scans to appear.

Can I pick up my order in-store?

At this time we ship all orders and do not offer local pickup.

Will items ship together?

We may split shipments to speed up delivery at no additional cost. You’ll receive separate tracking for each package.

What if my package shows delivered but is missing?

First, check with household members, neighbors, and your building’s mailroom. If still missing, contact the carrier and email [email protected] within 7 days for assistance.

Do you ship to freight forwarders?

We can ship to forwarding addresses; however, responsibility transfers once delivered to the forwarder. Please ensure accurate documentation with your forwarder.

Need help with a shipment?

Email our customer team at [email protected]. We typically respond within 1 business day.

Contact Support